Services supporting users: The case of energy services to end-users

Abstract

Energy services provided by energy suppliers have been identified as important in supporting sustainable development. However, the energy suppliers struggle in developing services that support the end-users energy efficiency, due to e.g. limited customer engagement and competition from actors with expertise in e.g. data analytics. The purpose of this paper is to investigate challenges faced by energy suppliers when developing services aimed at improving the end-users’ energy efficiency. A single case-study identifies challenges for energy service development that relate to capabilities and organisation, respectively.

Holger Wallbaum

Full Professor, Vice-Head of Department and Vice-Dean for Research

Holger is a Full Professor in sustainable building at the Division of Building Technology, research group Sustainable Building, and in the Area of advance Building Futures. Holger works within sustainable building on concepts, tools and strategies to enhance the sustainability performance of construction materials, building products, buildings as well as entire cities.